Refund & Returns Policy – Digital Store (Uptime India)
Last Updated: [09/10/2023]
Thank you for choosing Uptime India for your digital product needs. Please review our Refund & Returns Policy to understand how we handle refunds and returns for digital products available on our website (the “Service”). By using our Service, you agree to comply with the terms outlined in this policy.
1. Refund Policy
1.1 Digital Product Nature: Uptime India specializes in the sale of digital products and services. As such, our refund policy is designed to address specific scenarios related to digital product purchases.
1.2 Refund Eligibility: Generally, we do not offer refunds for digital product purchases once the product has been successfully delivered to you. Given the nature of digital products, we are unable to accept returns or provide refunds for products that have been downloaded or accessed.
1.3 Refund Exceptions: Refunds may be considered in the following exceptional cases:
Duplicate Orders: If you accidentally purchase the same digital product multiple times, please contact us promptly for a refund on the duplicate purchase.
Product Defect: In the rare event that a digital product is found to be defective or not as described, please contact us within [X] days of purchase for a refund or replacement.
2. Return Policy
2.1 No Physical Returns: Since our store deals exclusively with digital products, there is no need for physical returns. Any requests for refunds or replacements will be handled electronically through our customer support team.
2.2 Contacting Customer Support: If you believe you are eligible for a refund or have encountered an issue with a digital product, please contact our customer support team at [Customer Support Email] or through our website [Customer Support URL].
3. Order Cancellation
3.1 Cancellation of Orders: You may cancel your order for a digital product before it has been delivered to you. To request an order cancellation, please contact us as soon as possible. If the product has already been delivered, the refund policy mentioned in Section 1 will apply.
4. Contact Information
If you have any questions or concerns about our Refund & Returns Policy or our digital store practices, please contact us at:
Digital Store – Uptime India [contact@digitalstore.uptimeindia.co.in]
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